# Returns, Exchanges and Cancellations

> This is a plain-text (markdown) copy of a page on tboltusa.com, made for AI assistants. People see the same page at the HTML link below.

- **Breadcrumbs:** [Home](https://tboltusa.com/store/index.md) > Returns, Exchanges and Cancellations
- **Web page:** [this page on tboltusa.com](https://tboltusa.com/store/returns-exchanges-and-cancellations-i-11.html)
- **Markdown:** [this page as markdown](https://tboltusa.com/store/returns-exchanges-and-cancellations-i-11.md)
- **Generated:** 2026-11-10 11:30 EST
- **Site guide for AI assistants:** [llms.txt](https://tboltusa.com/llms.txt)

### Returns

**All products returned to T Bolt USA must be reviewed** and approved. Please [submit a support ticket](https://tboltusa.com/store/contact_us.md) if you need to return any non-defective items. We must receive a valid tracking number for all returned goods. Store credit will be available once the item is received and deemed able to be sold as new. **Your refund will not include the amount we paid to ship you your products**, even if we did not charge you shipping. The invoice from our payment to the shipping company is on file and available upon request. **Your refund will not include the fees we paid to process your credit card or collect your PayPal payment.** PayPal no longer refunds us those fees, and we can not pass them back to you. We can issue **cash refund only if approved by the management**. Return freight is the buyer's responsibility.

#### Return Process

To Request a Return Email contact@tboltusa.com

We email you the return address

You ship the product(s) back, along with
your **Name and Order #**. You pay freight.

We recieve and review the product

If it's in resellable condition,
We refund your card/paypal/store credit.

### Exchanges

TBolt USA, LLC does not offer any exchanges.

If you purchased a product, but would like a different item you may either purchase a new item, and initiate a return on the first product(s), and purchase the other products.

#### Quickest Method

Purchase a different product

Follow the Return Process above to return the first product

Get your different product

Get a refund/credit on your first product, once we recieve and review it.

#### Alternative Method

Return the first product following the Return Process above.

Get your refund or store credit

Order the different item

### Please Note

There will be absolutely no refunds unless we receive the returned product(s).

Under NO circumstances will we ship product un-paid ever.

**30 days MAXIMUM Time frame on returns. ABSOLUTELY NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS. Please inspect and install your products when you recieve them. This 30 day time frame starts 5 days after we ship the products to you.**

PLEASE NOTE: We do not accept returns on custom items. This includes custom engines builds, like the Works Engines.

**Defective or Damaged Parts**
Please Note: If an item is defective, contact us immediately, so we can start to assist. That does not count as a standard 'return'.

### TBolt USA Shipping Errors

In the event that we make a mistake or send you the wrong product, we require customers to return incorrect products in a timely manner. We will pay the return freight and provide pre-paid UPS, FedEx, or USPS labels via emailed Adobe PDF or Fax.

If you have recieved incorrect parts that cost more than $50, we will wait to reship your order until the products have already hit the Mail/Shipping system, and are with the carrier on their way back to our warehouse.

TBolt USA, LLC may accept a *Good Faith* deposit and re-ship immediately **only with manager review and approval.**

Please request returns by creating a new ticket in our [**support ticket system**](https://tboltusa.com/store/contact_us.md).

[Request A Return](https://tboltusa.com/store/contact_us.md)

## More

- [2026 Pit bike Race and Ride Days in NJ and PA!](https://tboltusa.com/store/2026-pit-bike-race-and-ride-days-in-nj-and-pa-i-23.md)
- [Shipping Policies](https://tboltusa.com/store/shipping-policies-i-6.md)
- [Warranty Claims](https://tboltusa.com/store/warranty-claims-i-10.md)
- [Conditions of Use](https://tboltusa.com/store/conditions-of-use-i-8.md)
- [Privacy Policy](https://tboltusa.com/store/privacy-policy-i-7.md)
- [Order OEM Parts](https://tboltusa.com/store/order-oem-parts-i-12.md)
- [Piranha Warranty & Returns Policy](https://tboltusa.com/store/piranha-warranty-returns-policy-i-18.md)
- [SSR OEM Warranty](https://tboltusa.com/store/ssr-oem-warranty-i-19.md)
- [MotoVert Pit Bikes](https://tboltusa.com/store/motovert-pit-bikes-i-16.md)
- [Motoped Engines](https://tboltusa.com/store/motoped-engines-i-32.md)
- [TBparts Brand Pit Bike Parts](https://tboltusa.com/store/tbparts-brand-pit-bike-parts-i-27.md)
- [Curb Side Pick Up](https://tboltusa.com/store/curb-side-pick-up-i-41.md)
- [About Us](https://tboltusa.com/store/about-us-i-44.md)
- [Credit Card Security](https://tboltusa.com/store/credit-card-security-i-33.md)
- [Contact us](https://tboltusa.com/store/contact_us.md)
- [Home](https://tboltusa.com/store/index.md)